The challenge
Chao Pelos needed to manage several locations from one place, coordinate conversations between its human team and each location, and sell its own services without depending on someone being available at all times.
An omnichannel custom CRM
Ainoa built a custom CRM for Chao Pelos, integrated with Agenda Pro, that manages all of the company's locations from a single place. The system is omnichannel: it handles chat, social media, and call conversations, with a voice agent connected to ElevenLabs for phone support too.
An agent that sells and knows when to hand off
A chat agent talks with customers and sells them Chao Pelos's services directly, with outreach campaigns and social media connected inside the same CRM. When the conversation requires it, the agent hands control off to a team member, who picks it up without losing context.
Queryable in real time
Chao Pelos's CRM also has its own MCP server, to check its locations and conversations in real time from tools like Claude or ChatGPT.