Frequently asked questions
Does Ainoa replace my current operations?
Do I need to modify my systems to implement the solution?
What does it mean that AI adapts to my business?
How long does implementation take?
What channels does the assistant work on?
Our assistant integrates with your website, WhatsApp, Instagram, Facebook Messenger and other channels. You can manage them all from a single platform.
Can it answer specific questions about my business?
Yes. We train the AI with your company’s information, products, services and processes, so it gives accurate answers consistent with your brand.
Does it handle conversations on its own, or can I supervise them?
You decide. You can let the assistant handle conversations autonomously 24/7 or step in whenever you want. Everything is logged and centralized for your review.
Do I need technical knowledge to use it?
Is it only for large companies?
What types of businesses can implement Ainoa?
Where can I find your terms and conditions or privacy policy?
You can review our terms and conditions and our privacy policy at any time from the footer of our site.
Can I see a demo of a real administrator you've built?
Yes. We can show you a live demo of an agent or administrator already built for a client in a sector similar to yours, using representative information from that real operation (without exposing any third party's confidential data). Book a call and we'll prepare it for your specific case.
Do you have a verifiable success story?
Yes. Our success stories section publishes real cases with clients like Seguralia, Colsanitas, WSS, or Groupnova, with measurable results. During the sales process we can also connect you directly with a current client willing to serve as a reference, when appropriate.
What technology do you use?
We build AI agents connected to WhatsApp, Messenger, email, and the systems your business already uses (for example SAP, Salesforce, or Zoho CRM). The architecture is Ainoa's own, custom-built for each operation, not a generic off-the-shelf product.
Who owns the code and the database?
You do. The code built specifically for your business and the data it generates belong to you from day one. Ainoa doesn't retain ownership over the integrations or the information built for your operation.
What happens if I later want to move the project away from Ainoa?
You can. Since it's your code and your data, we hand over what's needed for your team (or any other provider) to keep operating or migrate the solution without depending on Ainoa.
How do you handle security and data?
We apply encryption in transit and at rest, per-user access control, and comply with the data protection rules of the country where each client operates — Colombia, a country in Central America, or the United States. One client's data is never shared with another.
What AI models do you use, and can I change them?
We work with language models from leading providers, chosen based on the use case and the language your operation needs. The architecture allows switching models or providers without rebuilding the whole solution, and we evaluate that together with you if it ever makes sense.
How much do you charge for initial development and monthly operation?
Initial development is quoted based on project scope (channels, integrations, and flow complexity); the monthly fee covers support, maintenance, and AI model usage. We give you a clear, itemized budget before starting, with no hidden costs — check our plans or book a call for a custom one.
What SLA or support do you offer?
We define response and resolution times based on the contracted plan, with a direct support channel. The specific SLA is agreed in writing before the project starts, so you know exactly what to expect and when.
Can you do a small proof of concept before building everything?
Yes — it's actually what we recommend for new projects: start with a proof of concept scoped to one flow or channel, validate real results, and only then scale to full development.